Feedback & Complaint Process

At Bonanza Portfolio Ltd., we are committed to providing excellent service and ensuring client satisfaction. Your feedback is very important to us and helps us improve our products and services. If you have any concerns or complaints, please let us know so we can resolve them quickly.

How to Raise a Complaint:

• Please email your complaint from your registered email ID to:
  customercare@bonanzaonline.com
• After we receive your complaint, you will get a ticket ID as acknowledgment. One of our customer support representatives will handle your case.
• You will receive a response within 24 hours, confirming receipt and explaining the next steps.
• If you are not satisfied with the response from our team, you can escalate your issue by emailing: grievances@bonanzaonline.com
• Please describe your complaint or concern in detail. The more specific you are, the better we can help you.
• If possible, include any relevant order numbers, account details, or transaction references to help us find your information quickly.
• We treat all complaints seriously and with strict confidentiality. Our team will thoroughly investigate and work to resolve your issue to your satisfaction.
• For urgent issues or immediate concerns, you can call our customer support team at: 022-68363709 or 022-68363775

We aim to turn any negative experience into a positive one and look forward to assisting you.

Process of filing Complaint – DP

The Client should first lodge a complaint directly with DP-Bonanza Portfolio Limited. If the grievance is not resolved satisfactorily, the Client can escalate the complaint to the Depository and through the SEBI SCORES Portal, following the process specified there.

If all available options have been tried and the Client is still not satisfied with the outcome, the Client can choose online dispute resolution through conciliation or arbitration on the SMART ODR Portal at smartodr.in.

Alternatively, the Client can opt for online dispute resolution through the SMART ODR Portal if the grievance lodged with us was not satisfactorily resolved, or at any stage of the escalations mentioned above.

Procedure to file a complaint on SEBI SCORES 2.0 by Clients:

• Click on the SCORES 2.0 link: https://scores.sebi.gov.in/
• Register on the SCORES 2.0 portal.
• Mandatory details for filing complaints on SCORES 2.0: Name, PAN, Address, Mobile Number, E-mail ID.
• Benefits: Effective communication and speedy redressal of grievances.
• The Client can opt for online resolution of the dispute through conciliation or arbitration on the SMART ODR Portal: Smart Online Dispute Resolution.
  

Segment Wise Complaint Data

1. RA Investor Complaints Register
2. PMS Investor Complaints Register
3. NSDL Investor Complaints Register
4. Merchant Banking Investor Complaints Register
5. Equity Investor Complaints Register
6. Commodity Investor Complaints Register
7. CDSL Investor Complaints Register
8. AIF Investor Complaints Register